PO Box 716, Amherst, NH 03031-0716
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Information Unlimited's Policies
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Personal Information Policy
Information Unlimited will never sell or disclose any customer information, including your e-mail address. We've been in business since 1974, and we've never sold or given away customer information. Only appropriate personnel will view your info. in regards to inquiries about your orders or account. Your e-mail address will only be used for contacting you about your order.
Information Unlimited's website uses cookies to process orders and not for the gathering of any other type of information.
Information Unlimited records visits to our web pages. The information tells us where our visitors are coming from, charts their flow through our site, and tells us which links they follow when leaving. In addition, it records their server name, IP address, type of web browser, and time of visit. This information is commonly available and recorded by nearly every website on the net, and does not include any personal information about you.
Security Policy
We use industry-standard SSL (Secure Sockets Layer) to encrypt your order information, providing you with the best protection available in the industry. You actually have a greater risk of credit card fraud when you give your information over the telephone or hand your credit card to store clerks, etc.
We only ship to the billing address of the credit card to further eliminate the possibility of fraud.
Did you know that when a store swipes your credit card through its card reader to send your information to the bank, the information sent has NO encryption and it is sent over an UNSECURED telephone line?
Is the information stored on YOUR computer safe when you are connected to the internet? Check out:
https://grc.com/x/ne.dll?bh0bkyd2
and test your on-line security.
Do you have programs on your computer that send out information each time you connect to the internet? Check Out:
https://grc.com/optout.htm
Product Policy
OUR PLANS include all necessary data to construct a working device.
FURTHER INFORMATION ON SPECIFIC PRODUCTS may be obtained by ordering the plans first. The cost of the plans will be credited toward the cost of the kit or item.
KITS ARE COMPLETE with instructions; many include PC boards.
HAVE A QUESTION? Technicians are available from 9 to Noon (EST), Monday through Thursday at 603-673-4730.
Terms Used
ASSEMBLED & TESTED: products are built by qualified technicians and are guaranteed for 30 days.
ASSEMBLED ON SPECIAL REQUEST: (AOR) products are available built, but we ask that you contact us in advance to discuss cost and terms.
ASSEMBLED - ELECTRONICS ONLY: products are available for those with mechanical skills who prefer not to build the electronics.
Dealer/Quantity Buyer Programs
are available for volume purchases of our products. Specific information on quantity discounts can be made by a request in writing on your company letterhead. You may also call or fax for this information or any other questions.
Schools and Institutions
are entitled to discounts and automatic product updates. Call for further information.
Factory Representation
We are seeking Factory Representation both in the U.S. and abroad. Contact us for information on business opportunities.
Our Patented Products
and ideas are available for manufacturing and marketing ventures. Most have proven very profitable generating products for the consumer and substantial profit for the promoter.
Warning And Disclaimer:
Some of our products may involve the use of materials and substances that are hazardous to health and life. Do not attempt to implement or utilize the information contained herein unless you are experienced. Although all possible measures have been taken to ensure the accuracy of the information presented. Neither Information Unlimited (the company) or any member of its staff is liable to damages or injuries, misinterpretation of directions, or misapplication of information.
INFORMATION UNLIMITED RETURN GOODS POLICY
- Customer must obtain an RMA number (call us at 603-673-6493).
- Return must include a copy of invoice showing proof of purchase.
- Return number must be on the outside of the box.
- Items must be packed correctly and well-protected. The customer is liable for any damage incurred due to insufficient packing, up to and including the full cost of the item. If in doubt, use extra padding.
We do not accept returns on plans, parts, books, glass and neon products, attempted kits, or special orders. All requests for returns must be made within 30 days. The customer pays all shipping costs. All returns are subject to a 25% restocking charge; damaged items will be more, depending on item and cost of repair.
KITS There will be no return on attempted kits, we will offer to build the kit for the customer and charge him the difference between the kit and the completed item plus any additional costs for replaced items.
ALL DEFECTIVE PRODUCTS Must be returned for repair before being considered for credit. You pay shipping to us, we will evaluate the item and repair or replace, and we will then pay shipping back to you. Please note that it may take up to 30 days for repair or refund.
LASER SYSTEMS (SPECIAL ORDER) The tabletop laser systems are special-order due to your selection of parameters, so be sure your choice of laser is correct as these items cannot be returned. (This does not include handheld lasers or basic laser diodes). The tabletop laser systems have a 1 year limited warranty and can be repaired should a fault occur. Please refer to your invoice; if your purchased item falls in this category, your invoice will show "All Sales Final."
NIGHT VISION EQUIPMENT Sorry, no returns on night vision viewing equipment except for repairs, due to the possibility of their being used only once (for evidence gathering, etc.) and then returned after the single-use objective is achieved. These items have a limited one year warranty.
"ASSEMBLED ON CUSTOMER'S ORDER" There are no returns or exchanges for items that are "Assembled At Customer's Request" or "Assembled At Customer's Order." These items can still be sent in for repairs or adjustments, of course. It is suggested to download any available data on these items first, to be sure they meet your requirements.
AFTER 30 DAYS After 30 days, or if item is received without an RMA number, the items will be returned to the customer.
CREDIT MEMOS / EXCHANGES A credit memo may be issued to a customer in lieu of a refund. If the credit memo is used to purchase another item, the 25% restocking fee will be waived. If the customer returns the 2nd item, a restocking fee will be charged both on the first and the second order.
Orders: 603-673-6493 | Fax: 603-672-5406 | Inquiries: Email Contact
Please direct inquiries and technical questions/assistance through email; you should get a response within 1 business day.
But before you do this, read the item description completely. Chances are good that you'll find the answers there.
